Tour Operators
We help tour operators escape OTA commissions with direct booking systems, automated guest communication, and guide scheduling — so you keep more of what you earn.
Custom websites
Help customers discover and contact you
Business dashboards
Bring daily operations into view
Connected automation
Connect bookings, messages and follow-ups
A complete digital system built specifically for your industry
12 practical solutions built specifically for tour operators
Website01A BETTER WAY TO WORK
When bookings depend entirely on marketplaces, operators have limited control over booking costs and guest communication.
Direct booking website with a tour catalogue, availability calendar, slot management and payment integration. Display the operator's actual booking terms clearly.
Automation02A BETTER WAY TO WORK
Guide tells customers 'let me check' and then manually counts bookings in a chat thread. Overbooking happens. Underbooking happens because nobody knows current capacity.
Real-time availability calendar embedded on the website and shareable as a link. Each tour has a max capacity. Bookings auto-deduct slots. Owner sees live availability across all tours.
Automation03A BETTER WAY TO WORK
Customers book and then hear nothing. They show up at the wrong time or wrong meeting point. Complaints follow.
Instant booking confirmation via LINE or WhatsApp with tour details, meeting point, what to bring, and a map link. Reminder sent 24 hours before departure.
Dashboard04A BETTER WAY TO WORK
Operator assigns guides via WhatsApp group. Guides double-book. Wrong guide shows up. No record of who led which tour.
Guide scheduling dashboard. Assign guides to tours by date and time. Guide receives their schedule via LINE each morning. Admin sees conflicts instantly before they happen.
Automation05A BETTER WAY TO WORK
Happy customers go home and forget to review. Operators on Viator and Google live and die by their review count and rating.
Auto-send a review request 3 hours after tour end time via LINE or WhatsApp. Direct links to Google, TripAdvisor, Viator, and GetYourGuide. Personal message from the guide's name.
Dashboard06A BETTER WAY TO WORK
Operator has no record of past customers. Can't market to them, can't offer repeat discounts, can't build loyalty. Every booking feels like the first.
Simple guest CRM. Capture name, email, LINE ID, tour booked, date, and source (OTA vs direct) at booking. Tag by nationality, group size, and tour type. Use for remarketing campaigns.
Automation07A BETTER WAY TO WORK
Customers book a half-day tour. Nobody offers them the full-day upgrade, the hotel transfer add-on, or the next-day snorkeling trip. Revenue left untouched.
Offer relevant add-ons during booking, such as hotel pickup or another available trip. Use the operator's current offers and show the terms clearly.
Automation08A BETTER WAY TO WORK
Weather cancellations require staff to contact every guest, coordinate schedule changes and explain the refund or rescheduling process.
One-click mass notification system. Operator selects the affected tour and date, clicks cancel, and system sends a personalized message to every booked guest with rebooking options.
Dashboard09A BETTER WAY TO WORK
Operator runs 5–10 different tours. Has no idea which tour is most profitable, which has lowest fill rate, or which guides drive the best reviews.
Revenue dashboard by tour type, month, and season. Fill rate per tour. Revenue per available seat. Guide performance rating. Identifies which tours to promote and which to drop.
Website10A BETTER WAY TO WORK
Operator serves guests from China, Russia, India, Germany, and Australia. Website is English-only. Many bookings lost from non-English speakers.
Multilingual booking page with auto-detect or language switcher. AI handles multilingual FAQ responses. Booking confirmation sent in the guest's language.
Website11A BETTER WAY TO WORK
Hotel concierges and travel agents bring high-volume bookings but the operator has no professional B2B rate card or commission portal.
B2B partner portal with agent login, net rates, availability calendar, and booking on behalf of clients. Commission tracked automatically. Monthly statement generated per agent.
Website12A BETTER WAY TO WORK
Customers sign paper waivers on a clipboard at 6am at the pier. Forms get wet, lost, or illegible. Liability exposure.
Digital waiver sent via link at booking confirmation. Signed on the customer's phone before arrival. Stored and linked to their booking. Retrievable instantly if needed.
Book a free 30-minute strategy call. We'll analyze your business and create a custom growth plan.